CAREERS
Each member of our multi-cultural team is trained to the highest standards and is committed to achieving the extraordinary. If you think you have what it takes to complement our unique offering, we would like to hear from you.
Travel Specialist
Location: Malta
Elit’Avia is looking to add a Travel Specialist to our Travel Department Team. If you are a Team Player with a positive can-do attitude, that can work under pressure and have a passion for providing extraordinary customer experiences, we would love to hear from you.
The role:
Work in close cooperation with Crew Control and OPS departments of Employer to organize crew movements in support of aircraft operations.
Using Company’s travel booking system and planning software.
Finding optimal travel solutions to offer internal & corporate customers of the Employer an enhanced experience with the best travel arrangement.
Processing flight & train tickets, hotel and rental car bookings, changes and refunds.
Processing all the related documentation and keeping Company’s planning system up to date with crew movements.
Selling and planning outgoing travel services, coordinating private transfers, accommodation and travel insurance as required for corporate clients.
Cooperating with corporate clients to determine their needs and advising them available travel dates, costs and rate rules (including cancellation, refund and change policy).
Keeping clients and crew members up to date with any changes to their flights/bookings and advising them on all travel requirements e.g. Visas, passports.
Ability to deal with occurring schedule changes, processing of ticket refunds, exchanges and cancellations.
Processing payments and registering transactions in Employer’s accounting system.
Maintain correct relations with clients and co-workers.
Carry out duties in accordance with accepted standards and regulations.
Respecting and implementing regulations and measures in regard to health and safety at work as well as fire safety.
Available to work on shift basis.
To apply email your CV to careers@elitavia.com
Candidates interested in submitting their application are kindly invited to send their CV to careers@elitavia.com with the subject: Travel Specialist (Malta)
KEY ACCOUNT MANAGER
Location: Malta
About the Role
Based in Malta and reporting to the Director of Key Accounts and Strategic Initiatives, the incumbent will be responsible for managing a diverse portfolio of private aviation clients, ensuring mission-readiness of assigned client’s operations to the highest standards of service. Additionally, you will be responsible for expanding upon existing relationships through proactively offering solutions that enhance and improve the customer experience.
Tasks and Responsibilities
Develop trust relationships with a portfolio of major clients.
Acquire a thorough understanding of key customer needs and requirements.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct services and information are delivered to customers in a timely manner.
Serve as the link of communication between customers and internal teams.
Resolve any issues faced by customers.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Follow up on client’s schedules, flight preparation and related services requested by the clients.
Have a full oversight of all administrative aspects of operations, including accounting, finance, maintenance, charter sales, HR.
Propose cost effective and cost saving solutions.
Think outside of the box and ‘make it happen’ approach.
Requirements
Experience in business aviation.
Experience in dispatch, maintenance, finance is preferable.
Multilingual candidates are preferred.
English language proficiency is a must.
Candidates interested in submitting their application are kindly invited to send their CV to careers@elitavia.com with the subject: Key Account Manager (Malta)
FLIGHT OPERATIONS OFFICER
Location: Malta
About the Role
We are looking for a Flight Operations Officer, based at our headquarters in Malta, and part of a highly motivated team dispatching business jets 24/7 worldwide. The ideal candidate has previous experience in flight operations, either in private or commercial aviation, in addition to the personal attributes to work within a complex and challenging aviation environment, a positive can-do attitude, the ability to focus on details, think critically, and can work in a team environment or on their own.
Tasks and Responsibilities:
Global IFR/VFR, short range, and ultra-long rage EROPS flight planning in compliance with 1 AOC and one private OPS, flight safety and flight planning laws.
Flight feasibility checks, arranging over flight/landing permissions, slots globally.
Arranging handling, fuel, VIP and additional lavatory, water, towing, GPU, ASU equipment for the aircraft as necessary.
Managing passenger details and arranging customs and immigration services as required, for example eAPIS.
Reading and analyzing FIR/Enroute/Station NOTAM’s, TAF and METAR in the preparation and final dispatch stage of flight planning and acting accordingly should they affect.
Arranging additional insurance coverage for aircraft operating into and out of places/countries on coverage exclusion lists.
Maintaining watch of worldwide traffic flow and planning accordingly.
Updating crew about slots that may be incurred due to European Central flow management.
Worldwide Weather monitoring as well as geopolitics and security monitoring.
Cooperating with Ground Operations Coordinators for cost comparisons of different airports and handlings (good Excel skills), checking COVID-19 restrictions for PAX and Crew.
Managing flights chedule and PAX details in Flight Scheduling System
Requirements
Must have a high school diploma or general education degree (GED) or higher education.
Experience in flight dispatch, previous experience with PPS flight planning software, GURU W&B
General knowledge of aviation regulations and requirements.
A highly process driven but also “out-of-the-box” approach to problem solving. Don’t think out of the box, think like there is NO box.
Good prioritization of tasks as well as ability to coordinate communication between other departments, external providers, and Clients.
Dedicated team players with excellent interpersonal skills, reliable, meticulous, and resourceful.
Ability to work under high pressure and make independent decisions based on gathered information.
Willingness to work to objectives set by the OCC Supervisor.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Fluent English(written and spoken),any other foreign language is an advantage.
Permanent EU work and residence permit.
Candidates interested in submitting their application are kindly invited to send their CV to careers@elitavia.com with the subject: Flight Operations Officer (Malta)