03.11.2021

Satcom Direct (SD) becomes preferred connectivity provider for Elit’Avia

Farnborough, UK/ 19 October 2021 – Satcom Direct (SD), the business aviation solutions provider, has inked a preferred supplier agreement with Slovenia-headquartered aviation services company Elit’Avia. Voice, data, connectivity, and flight deck communication functionality, along with customer support and training, is now enabling Elit’Avia to optimize the full range of SD connectivity services for its mixed fleet. Demonstrating the value of the SD Xperience portfolio, which enables customization of bundled packages, the deal realizes the opportunity for Elit’Avia to tailor SD services to meet individual aircraft requirements.  

The Elit’Avia flight department already uses the digital flight operations system SD Pro® to synchronize flight operations, access the SD Cyber Security Threat Monitoring module, and to track and monitor flights.  The three-year arrangement strengthens and extends the existing commercial relationship between the two companies.

Elit’Avia is also benefiting from 24/7/365 customer support for any troubleshooting or real-time expertise as needed.  The global network of SD offices, the speed of response to queries and the ease of access to technical experts, as well as ongoing training, were all factors that supported Elit’Avia’s decision to extend the existing SD agreement.

“We are a dynamic global business that puts safety and quality first to create the and best-in-class customer experience. We wanted to work with a connectivity company that values partnership, and mirrors our operating philosophy, which is why we selected SD as our preferred connectivity partner. The SD team has already demonstrated the value they bring with their expert technical support, their genuine focus on customer service and the ability to deliver seamless connectivity across a range of aircraft types.  Access to the growing cybersecurity offering is also an important factor for Elit’Avia’s operations team. We are excited to develop our connectivity services further with SD,” says Michel Coulomb, CEO & Accountable Manager of Elit’Avia.

Cabin router upgrades for aircraft that are not currently using SD connectivity solutions are also in discussion. The addition of the SDR® Series supports customization of aircraft connectivity needs, distributes cabin Wi-Fi for increased functionality and data capacity for passengers and crew, as well as interfacing with avionics systems to deliver validated, operational data to the Elit’Avia flight department.

“Being a preferred supplier to an operator of Elit’Avia’s size and quality highlights that our customer-centric approach of creating tailored connectivity solutions adds real value to an operator’s business. The ability to package connectivity services through our eco-system of hardware, software, and terrestrial infrastructure, to deliver powerful cyber threat monitoring services, and to support the differing requirements of a mixed fleet, highlights the value the SD Xperience portfolio brings to business aviation. With the expanded, long-term deal we are able to better serve their customers, crew, and operations teams by providing flexible, customizable connectivity solutions.  We look forward to working with the Elit’Avia team to support their evolving needs,” says Michael Skou Christensen, SD VP International.

About Satcom Direct

Satcom Direct (SD) is founded on a core belief of the value of time and to maximize it, the company mobilizes the most cutting-edge technologies to enable connection, wherever you might be.

SD’s proprietary technologies span business aviation, maritime, defense and telecommunications sectors withthe singular goal of leading connectivity industry standards.

Harnessing a powerful combination of tools, SD delivers consistent, reliable connectivity across the globe. Proprietary software, hardware, terrestrial infrastructure, cybersecurity solutions and award-winning customer services create tailored data services for each individual customer mission to enhance the passenger experience, improve efficiencies and give back precious time.

SD World Headquarters is located in the heart of the Space Coast in Melbourne, Florida, with 14 additional locations in 11 countries including UK, UAE, Switzerland, Singapore, Australia, Russia, and Brazil plus a hardware development and manufacturing base in Ottawa, Canada.   

For more information regarding SD, visit www.satcomdirect.com, e-mail sales@satcomdirect.com, or call U.S. +1.321.777.3000 or UK +44.1252.554.460.www.satcomdirect.com

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