Front Desk Operations

• Greet visitors and staff with professionalism and ensure a welcoming environment.
• Manage the reception area by maintaining cleanliness and organization.
• Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual.
• Assist in the preparation and distribution of correspondence, such as letters, memos, and meeting invitations.

• Provide prompt and courteous assistance to visitors, customers, and staff.
• Address basic customer queries and escalate complex issues to the Front Office Manager.
• Assist in resolving minor complaints or concerns efficiently.

• Maintain accurate records, such as visitor logs, office supplies inventory, and employee schedules.
• Prepare daily, weekly, or monthly reports as requested by management.
• Assist in the scheduling of meetings, including booking rooms and preparing necessary materials.
• Oversee the proper distribution of incoming and outgoing mail and courier packages.

• Support office staff by organizing workstations and ensuring all necessary tools and materials are available.
• Assist in onboarding new staff by providing necessary documentation and guidance.

• Monitor stock levels of office supplies and requisition replenishments as needed.
• Organize and maintain the supply room for easy access and inventory tracking.

Policy and Security Compliance

• Ensure adherence to company policies and front-office protocols by all visitors and staff.
• Assist in maintaining security procedures, including issuing visitor badges and monitoring access to restricted areas.

• Assist in organizing internal and external events, ensuring logistical arrangements are in place.
• Provide administrative support for event-related tasks, such as preparing materials and coordinating with vendors.

• Support HR functions, such as drafting letters, creating Crew ID cards, handling on-boarding and off-boarding and other HR initiatives.

• Update and maintain electronic and physical filing systems for easy access and compliance.
• Ensure the accurate entry of data into company software and generate reports when required.

• Report any maintenance or technical issues in the office to the relevant department or service provider.
• Assist in organizing repairs or improvements to ensure a functional and comfortable workspace.
  Ensure upkeep of premises is at a constant optimal level without needing to be prompted. 

• Strong interpersonal and communication skills
• Excellent organisational and multitasking abilities
• Professional, customer-focused approach
• Proficiency in Microsoft Office and general office systems
• Ability to work independently and as part of a team
• Previous experience in a similar role is considered an asset

Candidates interested in submitting their application are kindly invited to send their CV to careers@elitavia.com with the subject: Front Office Administrator

Only shortlisted candidates will be contacted to progress to an interview stage.